Frequently Asked Questions
Everything you might want to know about how ETZ Global delivers SAP functional and technical consulting, cloud, support, and security.
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Start a ConversationWhat does ETZ Global do?
ETZ Global is a functional and technical SAP consulting company that helps businesses streamline and optimize their SAP systems. We bring module expertise (FI, MM, SD) plus technical capabilities like Basis support and ABAP development, focusing on delivering business value through process-driven solutions.
Which cloud platforms does ETZ Global support?
We offer expertise in deploying SAP on Amazon Web Services (AWS), Microsoft Azure, or hybrid/on-premise setups. We hold certifications as AWS and SAP partners.
Can ETZ Global help with both SAP functional and technical needs?
Yes, we provide comprehensive support across both areas, with functional consultants specializing in FI, MM, SD modules and technical experts skilled in Basis, ABAP, and Fiori/UI development.
Do they offer global support and staff augmentation?
Yes, ETZ Global operates internationally with teams based in regions like South Africa, the Netherlands, and the United States. We provide global support and staff augmentation enabling seamless team integration.
Are there any success stories or industry recognition?
ETZ Global is a trusted SAP Silver Partner with a strong track record of delivering successful SAP implementations. We have earned long-term client relationships through consistent delivery and deep expertise.
What SAP modules does ETZ Global specialize in?
We provide expert functional consulting across all major SAP modules, including Finance (FI), Materials Management (MM), Sales & Distribution (SD), Production Planning (PP), and Warehouse Management (WM), tailored to client requirements.
Can ETZ Global assist with SAP S/4HANA migrations or greenfield implementations?
Yes, we offer full support for SAP S/4HANA migrations and greenfield implementations, using the SAP Activate methodology. Our S/4HANA Migration Primer Service includes readiness assessments and cost analysis.
Do you offer lifecycle support like managed services and troubleshooting?
Yes, we offer full lifecycle support including SAP landscape maintenance, managed services, advanced troubleshooting, disaster recovery, and staff augmentation.
Do you provide SAP on-premise, hybrid, and cloud deployments?
Absolutely. ETZ Global handles SAP deployments in any form: on-premise, hybrid landscapes, and hyperscaler clouds like AWS and Azure. We are certified for both platforms.
What technical SAP services are available?
Our technical capabilities cover SAP Basis (landscape setup, performance tuning, migrations), ABAP development (custom enhancements), and security & authorizations. The team represents over 120 years of combined experience.
Does ETZ Global offer 24/7 SAP system monitoring and support?
Yes. ETZ Global provides comprehensive SAP support services, including round-the-clock monitoring and proactive maintenance across all environments.
Can I get technical troubleshooting for SAP Basis, ABAP, or performance issues?
Absolutely. ETZ Global’s experts specialize in advanced troubleshooting and problem-solving for complex SAP issues, including performance tuning and architecture challenges.
What is the process for landscape maintenance and automation?
ETZ Global implements SAP Landscape Management to centralize and automate system administration. Services include environment planning, automated provisioning, and proactive maintenance.
Do you support disaster recovery and business continuity planning?
Yes. ETZ Global offers Disaster Recovery services including backup strategy formulation, recovery planning, and system restoration.
Is staff augmentation available for urgent SAP needs?
Yes. We offer staff augmentation and HR outsourcing to rapidly embed experienced SAP functional and technical consultants for flexible resource scaling.
How does ETZ Global ensure SAP application and infrastructure security?
ETZ Global combines expert knowledge in SAP application security, AWS infrastructure hardening, and Azure/hybrid networking. We manage IAM policies, encryption, and SSO integration.
What internal security frameworks does ETZ Global rely on?
ETZ Global maintains a robust internal security governance framework that includes regular security assessments, internal audits, documented control procedures, and risk management practices.
How does ETZ Global protect remote access to SAP systems?
We provide secure remote access without depending on VPNs. ETZ Global implements SAP router, AWS Network Load Balancer, and integrates SSO with identity providers like Azure AD and Google.
Does ETZ Global support GDPR, POPIA, and other data privacy laws?
Yes. ETZ Global incorporates privacy-by-design principles across all engagements. Our architecture supports compliance with GDPR and POPIA regulations.
What is ETZ Global's approach to disaster recovery and business continuity?
ETZ Global utilizes cloud-native backup strategies, automated replication across availability zones, and detailed disaster recovery planning. This includes AWS CloudEndure and point-in-time recovery for SAP HANA.